Current through Register Vol. 51, No. 6, March 22, 2024
A. For the purposes of this regulation, a "player tracking system" means the collective hardware, software, communications technology, and other ancillary equipment owned or leased by a facility operator to collect, monitor, interpret, analyze, authorize, report, and audit data pertaining to:
(1) Player activity generally at video lottery terminals and table games; and
(2) Individual player activity at video lottery terminals and table games where the player has registered with the facility operator for inclusion in the player tracking system.
B. A facility operator shall utilize a player tracking system meeting the requirements of this subtitle.
C. A facility operator may not collect or monitor the activity of an individual who it knows, suspects, or has reason to know or suspect is:
(1) Under the age of 21 years;
(2) Mandatorily excluded in accordance with State Government Article, §
9-1A-24(d), Annotated Code of Maryland; or
(3) Voluntarily excluded in accordance State Government Article, §
9-1A-24(e), Annotated Code of Maryland.
D. A facility operator shall provide a player with a record of video lottery terminal and table game spending levels if:
(1) The player:
(a) Has registered with the facility for inclusion in the player tracking system; and
(b) Submits a signed request for the spending level documentation at:
(i) The cashiers' cage; or
(ii) Other location at the facility approved by the Commission; and
(2) The identification of the player and the authenticity of the player's signature on the request is established by an employee satisfactorily comparing the:
(a) Player's information recorded on the spending level request documentation with the information contained on the valid, unexpired government-issued photographic identification presented by the player; and
(b) Player's physical appearance with the photograph contained on the valid, unexpired government-issued photographic identification presented by the player.
E. A facility operator shall provide a player with a record of video lottery terminal and table game spending levels if the player:
(1) Has registered online with the facility operator for the establishment of an account; and
(2) Enters a unique login credential at a:
(a) Self-service kiosk; or
(b) Facility operator's player rewards website.
