Code of Maryland Regulations
Title 32 - MARYLAND DEPARTMENT OF AGING
Subtitle 03 - GRANTS AND SUBSIDIES
Chapter 32.03.02 - Nursing Home Ombudsman Program
Section 32.03.02.03 - Training

Universal Citation: MD Code Reg 32.03.02.03

Current through Register Vol. 51, No. 6, March 22, 2024

A. The State ombudsman shall provide, and the local ombudsman shall participate in, the following training for local ombudsman:

(1) At least 14 hours of orientation to provide a working knowledge of the long-term care system and the Statewide Ombudsman Program;

(2) At least quarterly in-service meetings, each at least 1 day in duration;

(3) Technical assistance on a continuing, as-needed basis.

B. The local ombudsman shall provide, and the patient advocates shall participate in, the following training for patient advocates:

(1) At least 20 hours of initial training to provide a working knowledge of the long-term care system and the Statewide Ombudsman Program;

(2) At least quarterly in-service meetings, each at least 3 hours in duration;

(3) Technical assistance on a continuing, as-needed basis.

C. Training shall cover at least the following subjects:

(1) Physical, mental, and emotional aspects of aging;

(2) History, purpose, objectives of local ombudsman program, and relationship to State Ombudsman Program;

(3) Volunteer policies, procedures, and skills for handling complaints;

(4) Confidentiality;

(5) Overview of nursing home system;

(6) Patients' Bill of Rights-State and federal;

(7) Regulatory system-federal/State/local laws and regulations;

(8) Health care system profile and interrelationships between agencies;

(9) Family/resident council;

(10) Reading and understanding medical records.

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