Code of Maryland Regulations
Title 20 - PUBLIC SERVICE COMMISSION
Subtitle 62 - COMMUNITY SOLAR ENERGY GENERATION SYSTEMS
Chapter 20.62.05 - Consumer Protection
Section 20.62.05.18 - Agent Identification and Misrepresentation

Universal Citation: MD Code Reg 20.62.05.18

Current through Register Vol. 51, No. 6, March 22, 2024

A. A subscriber organization or subscription coordinator shall issue an identification badge to agents to be worn and prominently displayed when conducting door-to-door activities or appearing at public events on behalf of a subscriber organization or subscription coordinator. The badge shall:

(1) Accurately identify the subscriber organization or subscription coordinator, its trade name, and its logo;

(2) Display the agent's photograph;

(3) Display the agent's full name; and

(4) Display a customer service phone number for the subscriber organization or subscription coordinator.

B. Upon first contact with a customer, an agent shall:

(1) Identify the subscriber organization or subscription coordinator that the agent represents; and

(2) State that the agent is not working for and is independent of the customer's local distribution company or another subscriber organization or subscription coordinator.

C. When conducting door-to-door activities or appearing at a public event, an agent may not wear apparel or accessories or carry equipment that contains branding elements, including a logo that suggests a relationship that does not exist with a utility, government agency, or another subscriber organization or subscription coordinator.

D. A subscriber organization or subscription coordinator may not use the name, bills, marketing materials, or consumer education materials of another.

E. A subscriber organization or subscription coordinator agent may not say or suggest to a customer that a utility customer is required to choose a CSEGS subscriber organization.

Disclaimer: These regulations may not be the most recent version. Maryland may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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