Code of Maryland Regulations
Title 20 - PUBLIC SERVICE COMMISSION
Subtitle 62 - COMMUNITY SOLAR ENERGY GENERATION SYSTEMS
Chapter 20.62.05 - Consumer Protection
Section 20.62.05.18 - Agent Identification and Misrepresentation
Current through Register Vol. 51, No. 6, March 22, 2024
A. A subscriber organization or subscription coordinator shall issue an identification badge to agents to be worn and prominently displayed when conducting door-to-door activities or appearing at public events on behalf of a subscriber organization or subscription coordinator. The badge shall:
B. Upon first contact with a customer, an agent shall:
C. When conducting door-to-door activities or appearing at a public event, an agent may not wear apparel or accessories or carry equipment that contains branding elements, including a logo that suggests a relationship that does not exist with a utility, government agency, or another subscriber organization or subscription coordinator.
D. A subscriber organization or subscription coordinator may not use the name, bills, marketing materials, or consumer education materials of another.
E. A subscriber organization or subscription coordinator agent may not say or suggest to a customer that a utility customer is required to choose a CSEGS subscriber organization.