Code of Maryland Regulations
Title 12 - DEPARTMENT OF PUBLIC SAFETY AND CORRECTIONAL SERVICES
Subtitle 11 - OFFICE OF THE SECRETARY
Chapter 12.11.03 - 9-1-1 Emergency Telephone System
Section 12.11.03.10 - Public Safety Answering Point Training
Universal Citation: MD Code Reg 12.11.03.10
Current through Register Vol. 51, No. 19, September 20, 2024
A. A county shall staff a public safety answering point with personnel who can properly process a call from a machine used by an individual who has a speech or hearing impairment.
B. Within 6 months of hiring a public safety answering point call taker, a county shall train the new call taker using a curriculum adopted or approved by the Board.
C. A county shall provide a public safety answering point call taker with yearly in-service training using a curriculum adopted or approved by the Board.
D. Training shall include:
(1) Public safety answering point orientation;
(2) Communication skills;
(3) Electronic systems;
(4) Policies and procedures;
(5) Call processing;
(6) Documentation;
(7) Dispatch procedures;
(8) Stress management;
(9) Public relations;
(10) Administrative duties; and
(11) Disaster and major incident training.
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