Code of Maryland Regulations
Title 12 - DEPARTMENT OF PUBLIC SAFETY AND CORRECTIONAL SERVICES
Subtitle 11 - OFFICE OF THE SECRETARY
Chapter 12.11.03 - 9-1-1 Emergency Telephone System
Section 12.11.03.07 - Minimum Features of a 3-1-1 System
Universal Citation: MD Code Reg 12.11.03.07
Current through Register Vol. 51, No. 19, September 20, 2024
A. A county or multicounty system may establish a 3-1-1 system to reduce congestion on the 9-1-1 system operation.
B. At a minimum, a 3-1-1 system shall include the following:
(1) Switching or programming to direct a 3-1-1 call to a nonemergency answering position;
(2) A 3-1-1 answering position that shall be capable of:
(a) Immediately transferring an emergency call to a 9-1-1 answering position or an adjoining public safety answering point;
(b) Transferring a nonemergency call to an adjoining jurisdiction or appropriate agency; and
(c) Providing an individual:
(i) With a speech or hearing disability access to TTY services; or
(ii) Who does not speak or understand the English language access to alternative communication services; and
(3) A 3-1-1 call taker trained to handle nonemergency calls and to transfer emergency calls to a 9-1-1 call taker.
Disclaimer: These regulations may not be the most recent version. Maryland may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
This site is protected by reCAPTCHA and the Google
Privacy Policy and
Terms of Service apply.
