Code of Maryland Regulations
Title 12 - DEPARTMENT OF PUBLIC SAFETY AND CORRECTIONAL SERVICES
Subtitle 11 - OFFICE OF THE SECRETARY
Chapter 12.11.03 - 9-1-1 Emergency Telephone System
Section 12.11.03.04 - Implementation by County or Multicounty Area

A. Uses the digits 9-1-1 as the published emergency telephone number for access to emergency services;

B. Has public safety answering points that provide 24-hour public access and dispatch service;

C. Provides transfer and referrals to related public safety services;

D. Provides for staffing all public safety answering points with personnel trained as required by this chapter;

E. Provides for equipping all public safety answering points with adequate access to TTY equipment to facilitate use by an individual with a speech or hearing disability;

F. Provides access to services for an individual who does not speak or understand the English language;

G. May provide access to local emergency management centers for all public safety answering points;

H. Permits a county to designate a public safety answering point using cooperative arrangements acceptable to the participating agencies;

I. Permits public safety answering points to transfer or relay emergency calls received requiring services outside of the jurisdiction of the system receiving the call;

J. Maintains a current master street address guide and communicates updated information to parties responsible for an automatic number identification (ANI) and automatic location identification (ALI) system;

K. Uses telephone equipment and services that provide:

L. Has a sufficient number of call takers and equipment to consistently answer incoming calls on a daily average of 10 seconds or less.