Code of Maryland Regulations
Title 12 - DEPARTMENT OF PUBLIC SAFETY AND CORRECTIONAL SERVICES
Subtitle 02 - DIVISION OF CORRECTION
Chapter 12.02.28 - Administrative Remedy Procedures to Resolve Inmate Complaints
Section 12.02.28.05 - Inmate Complaint Resolution - Overview
Current through Register Vol. 51, No. 19, September 20, 2024
A. An employee who is assigned to investigate and respond to an inmate complaint under this chapter shall work with the inmate to attempt to resolve the inmate's complaint at the lowest level of inmate supervision.
B. The process for resolving an inmate complaint consists of two components:
C. Informal Resolution.
D. Formal resolution of an inmate complaint consists of utilizing the ARP to file:
E. If the inmate's complaint is not resolved after an appeal under the ARP, the inmate may file a grievance with the Inmate Grievance Office according to procedures under COMAR 12.07.01.
F. An inmate may not file a request to resolve a complaint under this chapter:
G. The transfer of an inmate to another facility in the Department does not terminate the ARP, although the transfer of an inmate may be relevant to a determination whether the request is moot or whether relief is available.
H. Filing a complaint with the Department's Intelligence and Investigative Division does not:
I. An inmate is responsible for:
J. An inmate may not be subject to retaliation because the inmate used the procedures established under this chapter to resolve an issue and: