Code of Maryland Regulations
Title 10 - MARYLAND DEPARTMENT OF HEALTH
Part 1
Subtitle 07 - HOSPITALS
Chapter 10.07.21 - Hospice Care Programs
Section 10.07.21.22 - Complaint Procedure
Universal Citation: MD Code Reg 10.07.21.22
Current through Register Vol. 51, No. 19, September 20, 2024
A. A hospice care program shall establish a procedure under which a patient or family member may make a complaint to a representative of the hospice care program.
B. The hospice care program shall investigate and seek to resolve the complaint.
C. The hospice care program shall maintain documentation which reflects findings of the investigation and efforts to resolve the complaint.
D. The hospice care program shall inform each patient and family of:
(1) Its complaint procedure; and
(2) The address and telephone number of the
Department's Licensing and Certification Administration.
E. The Department may conduct investigations of complaints involving alleged violations of this chapter.
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