Code of Maryland Regulations
Title 05 - DEPARTMENT OF HOUSING AND COMMUNITY DEVELOPMENT
Subtitle 04 - SPECIAL LOAN PROGRAMS
Chapter 05.04.14 - Weatherization Program
Section 05.04.14.10 - Appeals Process
Universal Citation: MD Code Reg 05.04.14.10
Current through Register Vol. 51, No. 6, March 22, 2024
A. The Agency shall have a grievance procedure and shall attempt to resolve a grievance at the local level.
B. An applicant may appeal to the Department for a fair hearing in the following situations:
(1) The applicant's complaint is not resolved by the Agency's grievance settlement procedures;
(2) The applicant is denied assistance;
(3) The applicant is neither certified nor denied assistance within 5 days from the date that the required documentation is presented according to Regulation .06C of this chapter;
(4) The applicant disagrees with the Agency decision that the work is incomplete or improperly installed;
(5) The applicant disagrees with the Agency decision regarding behavioral problems of installers or damage to person or property; or
(6) The applicant disagrees with type or amount of weatherization provided or to be provided.
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