Code of Maine Rules
65 - DEPARTMENT OF PUBLIC UTILITIES COMMISSION
407 - PUBLIC UTILITIES COMMISSION
Chapter 815 - CONSUMER PROTECTION STANDARDS FOR ELECTRIC AND GAS TRANSMISSION AND DISTRIBUTION UTILITIES
- Section 407-815-1 - STATEMENT OF PURPOSES; APPLICABILITY; AND POLICY
- Section 407-815-2 - DEFINITIONS
- Section 407-815-3 - EMERGENCY MORATORIUM
- Section 407-815-4 - CUSTOMER PRIVACY
- Section 407-815-5 - CUSTOMER RIGHTS
- Section 407-815-6 - APPLICATION FOR SERVICE
- Section 407-815-7 - DEPOSITS FOR APPLICANTS AND CUSTOMERS
- Section 407-815-8 - BILLING AND PAYMENT STANDARDS
- Section 407-815-9 - PAYMENT ARRANGEMENTS
- Section 407-815-10 - DISCONNECTIONS
- Section 407-815-11 - CONTINUATION OF UTILITY SERVICE IS REQUIRED FOR RESIDENTIAL CUSTOMERS WITH A MEDICAL EMERGENCY
- Section 407-815-12 - RECONNECTION OF SERVICE
- Section 407-815-13 - DISPUTE RESOLUTION Procedures
- Section 407-815-14 - CUSTOMER NOTICE OF PLANNED AND UNPLANNED SERVICE INTERRUPTIONS DUE TO MAINTENANCE OR REPAIRS
- Section 407-815-15 - ANNUAL REPORTS TO THE COMMISSION
- Section 407-815-16 - WAIVERS
- Appendix 407-815-A - AVOID WINTER DISCONNECTION - KNOW YOUR RIGHTS
Current through 2024-13, March 27, 2024
SUMMARY: This Rule establishes the minimum standards for the provision of service and the administration of credit and collection programs by electric and gas transmission and distribution utilities. These rules govern granting and denying service, credit and deposit practices, billing, disconnection, customer complaint procedures and methods of obtaining waivers from this Rule.
35-A M.R.S. §§104 , 111 , 704 , 1308 ; P.L. 2021 ch. 347.
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