Code of Maine Rules
16 - DEPARTMENT OF PUBLIC SAFETY
633 - GAMBLING CONTROL BOARD
Chapter 54 - FACILITY OPERATOR OPERATIONAL REQUIREMENTS
Universal Citation: 16 ME Code Rules ยง 54
Current through 2024-38, September 18, 2024
1. A facility operator shall include, at a minimum, the following departments and/or positions. Each of these departments and/or positions shall be required to cooperate with, yet perform independently of, all other departments or positions. Mandatory departments or positions are as follows:
A. A sport wagering department or position(s)
that during times of operation report to an owner, supervisor or
highest-ranking position for the operator of the facility. The sports wagering
department shall be responsible for all sports wagering activity including the
use and operation of sports wagering kiosks.
B. A surveillance department or position(s)
that during times of operation report to an owner or highest-ranking position
for the operator at the facility.
(1) The
surveillance department or positions shall be responsible for, without
limitation, the following:
(a) The clandestine
and continual video surveillance and recording of all areas where sports
wagering, and sports wagering-related activities is occurring. These video
surveillance recordings must be retained or electronically filed for a period
of no fewer than 14 calendar days;
(b) The detection of cheating, theft,
embezzlement, and other illegal activities in the vault, count room, wagering
cashiers' counter or windows and the notification of the appropriate owners,
supervisors and the Unit upon the detection of listed activities; and
(c) Identify, record and report any potential
violations of statute, rules or internal controls.
(2) The video surveillance system must
include components that meet or exceed the following requirements or listed
features:
(a) Installation which prevents
obstruction, tampering, or disabling;
(b) Data storage redundancy to prevent the
loss of any data;
(c) Date and time
stamps on all digital recordings that are visible on all monitors based on a
synchronized and accurate clock;
(d) The ability to provide exported copies of
video, audio (if applicable), and image recordings. The system must include a
mechanism for authenticating exported recordings;
(e) Audible and visual notification of any
failure of recording;
(f) Secure
and separated from other systems, either entirely or by appropriate firewalls,
so that access to the surveillance system is restricted only to appropriately
designated persons;
(g) Reformat
and erase capabilities must be restricted to appropriate personnel and all
actions taken to reformat or erase digital recordings must be documented to a
permanent and auditable file;
(h)
Access must be limited to Unit personnel and users authorized by the operator
and must be secured by unique user identification and a confidential password;
and
(i) Passwords must be specific
to each user and must be changed at least annually.
(3) The surveillance system must monitor and
record the following:
(a) General activities
in the sports wagering area;
(b)
The entrances and exits to the sports wagering facility or designated area with
enough clarity to identify all persons entering or leaving the sports wagering
facility or designated area;
(c)
Each cashier station or window, covering all activity, with enough clarity to
identify the employees performing the different functions, patrons conducting
transactions, and the values of cash or other instruments presented by or
returned to patrons;
(d) An
overview of each kiosk or self-service sports wagering terminal with enough
clarity to identify all persons accessing the kiosk, and to determine if an
individual is participating in sports wagering;
(e) Wagers be embedded or stamped into the
monitoring and recording; and
(f)
All areas where cash or cash equivalents may be stored or counted.
(4) All images and video and audio
recordings of activities perceived by sports wagering employees to be
suspicious, suspected criminal activity, or in violation of Title 8 M.R.S.,
Chapter 35 or the rules adopted thereunder, or recorded at the request of the
Unit, must be retained until the Director or his/her designee gives approval to
delete or destroy the recordings, or as required to by law, including upon
issuance of a valid subpoena, court order, or other similar document.
(5) Sports wagering activity will cease in
any area of the sports wagering facility where an outage or other malfunction
of the surveillance system prevents the operator from maintaining, monitoring,
and recording the area, as required by this chapter.
(6) The sports wagering facility must report
to the Unit and Director by phone and email, when surveillance equipment no
longer meets the standards set forth in these rules.
(7) The sports wagering facility must keep
its surveillance system, including any stations used to access the system, in
secured areas that are effectively restricted to authorized
personnel.
(8) The sports wagering
facility must provide "real time live" remote access, meeting ONVIF Profile S
and Profile G standards to permit IP based cameras, networks and video encoders
to transmit video data over an IP network to the Unit at its main offices in
Augusta, Maine.
(9) The sports
wagering facility system shall retain over-ride capabilities.
(10) Images captured from video or audio
recordings made by the facility's surveillance system shall not be transferred
to anyone other than the Unit unless the transfer is approved by the facility's
owner or highest-ranking employee or officer and the Director is notified.
Violation of this requirement may lead to discipline imposed on the individual
or facility.
(11) All events that
involve suspicious activity, or suspected violations of criminal laws or Maine
sports wagering laws or rules must be initially reported within 12 hours to the
Unit by email or phone as under investigation. The operator must thereafter
submit a completed investigation, security and surveillance report within 72
hours.
(12) Surveillance reports
must be maintained and stored electronically, organized chronologically, and
include the following information:
(a) The
date and time of each entry;
(b)
The identity of the employee making the entry;
(c) A narrative summary of the event
recorded;
(d) Details of the result
of any surveillance monitoring;
(e)
Details of any copies made of recordings of the activity;
(f) The details of steps or procedures
undertaken to investigate the incident and the results of those investigative
steps or procedures; and
(g) Any
additional information deemed necessary by the sports wagering operator or its
employees.
(13) The Unit
shall have complete access to all surveillance reports upon request.
(14) The sports wagering facility must
maintain the surveillance system and equipment to ensure its operation and
security continue to function as designed and remain compliant with the
requirements of this rule. Routine and emergency maintenance of any and all
surveillance equipment must be completed without compromising any of the
required surveillance coverage under this chapter.
C. A security department or position(s)
during times of operation who report to an owner or highest-ranking position
for the operator at the facility.
(1) The
security department or position(s) shall be responsible for, without
limitation, the following:
(a) The physical
safety of personnel employed by the operator;
(b) The physical safeguarding of assets
transported to and from the sports wagering kiosks;
(c) The protection of the operator's
property;
(d) The maintenance of a
security log of all routine and non-routine security department assignments
and/or incidents;
(e) The means by
which access to assets, sports wagering equipment, or the sensitive areas will
be controlled;
(f) Security
training; and
(g) Security
staffing.
(2) Sports
wagering facilities must have at least one sports wagering occupational
licensed security officer stationed in the sports wagering facility whenever
the sports wagering facility is open for business, where applicable.
(3) Occupational licensed security officers
shall be responsible for not allowing those under the age of 21 to wager on
sports events.
D. An
accounting department or position(s) during times of operation who report to an
owner or highest-ranking position for the operator at the facility. The
accounting department shall be responsible for, without limitation, the
following:
(a) Accounting controls;
(b) The preparation and control of records
and data;
(c) The control of stored
data, the supply of unused forms, and the accounting for and comparing of forms
used in operations;
(d) The
operation of the count rooms;
(e)
The operation of a vault or money room other than a count room; and
(f) The custody of currency, coin, tickets,
documents and records normally associated with the operation of the sports
wagering department.
2. Sports wagering transactions in a sports wagering facility shall be conducted from a sports wagering cashier window that accepts wagers, kiosks or when a window is closed, a designated area for redemption of winning tickets as approved by the Director.
3. Vaults shall be under the control of the accounting department. The storage or removal of currency from vaults shall be documented, and the amount of currency in each vault shall be reconciled daily.
4. The cashiers assigned to an outgoing shift shall record on a daily cashier's shift form the face value of each cashier inventory item counted and the total of the opening and closing cashier inventories and shall reconcile the total closing inventory with the total opening inventory.
5. At the end of the operator's hours of operation for each day, a copy of the cashier's shift form and related documentation shall be forwarded to the accounting department for agreement with opening and closing inventories and transactions.
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