Louisiana Administrative Code
Title 50 - PUBLIC HEALTH-MEDICAL ASSISTANCE
Part XXI - Home and Community-Based Services Waivers
Subpart 1 - General Provisions
Chapter 11 - Fiscal Employer Agent Standards for Participation in Home and Community-Based Services Waiver Programs
Subchapter B - Administration and Organization
Section XXI-1123 - Organizational Communication
Universal Citation: LA Admin Code XXI-1123
Current through Register Vol. 50, No. 9, September 20, 2024
A. The F/EA must establish procedures to assure adequate communication among staff to provide continuity of services to the participant and to facilitate feedback from staff, participants, families, and when appropriate, the community.
B. The F/EA must have brochures and make them available to LDH or its designee. The brochures must include the following information:
1. a
toll-free number and email address to direct customer service questions or to
receive assistance;
2. information
on how to make a complaint if they are dissatisfied with F/EA services;
and
3. a description of the F/EA,
services provided, current mailing and physical addresses, website information,
and the F/EA's toll-free number.
AUTHORITY NOTE: Promulgated in accordance with R.S. 36:254 and Title XIX of the Social Security Act.
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