Louisiana Administrative Code
Title 50 - PUBLIC HEALTH-MEDICAL ASSISTANCE
Part XXI - Home and Community-Based Services Waivers
Subpart 1 - General Provisions
Chapter 11 - Fiscal Employer Agent Standards for Participation in Home and Community-Based Services Waiver Programs
Subchapter B - Administration and Organization
Section XXI-1117 - Business Location and Operations
Universal Citation: LA Admin Code XXI-1117
Current through Register Vol. 50, No. 9, September 20, 2024
A. The F/EA shall have a business location which shall not be in an occupied personal residence. The F/EA must maintain the following at the business location:
1.
staff to perform administrative functions;
2. direct service worker/employee personnel
records; and
3. participant service
records.
B. The F/EA shall have the following for the business location:
1. a published nationwide toll-free telephone
number that is available during business hours and capable of receiving
messages 24 hours a day, seven days a week, including holidays;
2. a published business telephone number
answered by staff during business hours;
3. a business fax number that is operational
24 hours a day, seven days a week, including holidays;
4. internet access;
5. a designated e-mail mailbox to receive
inquiries from Medicaid beneficiaries and LDH; and
6. business hours shall be at least 8 a.m. to
5 p.m. CT, Monday through Friday, excluding official state holidays.
C. Records and other confidential information shall be secure and protected from unauthorized access.
AUTHORITY NOTE: Promulgated in accordance with R.S. 36:254 and Title XIX of the Social Security Act.
Disclaimer: These regulations may not be the most recent version. Louisiana may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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