Louisiana Administrative Code
Title 48 - PUBLIC HEALTH-GENERAL
Part I - General Administration
Subpart 3 - Licensing and Certification
Chapter 62 - Therapeutic Group Homes
Subchapter G - Client Protections
Section I-6281 - Grievances
Universal Citation: LA Admin Code I-6281
Current through Register Vol. 50, No. 9, September 20, 2024
A. The provider shall have a written grievance procedure for clients designed to allow clients to make complaints without fear of retaliation. The procedure shall include, but not be limited to:
1. a time line for
responding to grievances;
2. a
method of responding to grievances;
3. a procedure for filing a grievance;
and
4. staff responsibilities for
handling grievances.
B. The provider shall have documentation reflecting that the client and the client's parent(s) or legal guardian(s) are aware of and understand the grievance procedure.
C. The provider shall have documentation reflecting the resolution of the grievance in the client's record.
AUTHORITY NOTE: Promulgated in accordance with R.S. 36:254 and R.S. 40:2009.
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