Louisiana Administrative Code
Title 48 - PUBLIC HEALTH-GENERAL
Part I - General Administration
Subpart 1 - General
Chapter 1 - Equal Delivery of Services
Section I-105 - Complaints

Universal Citation: LA Admin Code I-105

Current through Register Vol. 50, No. 9, September 20, 2024

A. A complaint may be filed with DHHR-Civil Rights Bureau, DHHS-Office of Civil Rights or USDA at the following addresses:

1. Department of Health and Human Resources (DHHR), Office of the Secretary, Civil Rights Bureau, 200 Riverside Mall, Suite 102, Baton Rouge, LA 70802.

2. Department of Health and Human Services (DHHS), Regional Office for Civil Rights, 1200 Main Tower, Suite 1900, Dallas, Texas 75202.

3. U.S. Department of Agriculture, Office of the Secretary, Washington, D.C. 20250.

4. Those Food and Nutrition Service Program complaints (FNS) administered by the Office of Family Services, including food stamps, that allege discrimination but have other programmatic problems will be referred to the Appeals Section, DHHR, Office of the Secretary.

5. Those Civil Rights complaints received by the Appeals Section, DHHR, Office of the Secretary, will be referred to the Civil Rights Bureau.

B. The complaint must be filed no later than 180 days from the date of the alleged discriminatory act or acts.

C. The complaint must describe the type of discrimination alleged, indicate when and where such discrimination took place, and describe all pertinent facts and circumstances surrounding the alleged discrimination.

D. After determining that the complaint falls within the jurisdiction of DHHR-Office of Civil Rights, the director of Civil Rights Bureau-DHHR will initiate a prompt and thorough investigation of the complaint.

E. The complainant must be given a status report within 30 days of receipt of the complaint.

F. DHHR-Civil Rights Bureau will maintain records to show the nature of the complaint, the details of the investigation and the actions taken.

G. Quarterly reports of complaints will be submitted to the secretary.

H. All complaint records will be available for review by DHHS, USDA and other responsible officials.

AUTHORITY NOTE: Promulgated in accordance with Title VI of the Civil Rights Act of 1964; Section 504 of the Rehabilitation Act of 1973.

Disclaimer: These regulations may not be the most recent version. Louisiana may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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