Louisiana Administrative Code
Title 28 - EDUCATION
Part III - Proprietary Schools
Chapter 17 - Student Complaint Procedure
Section III-1701 - Policies, Conciliation, Conference, Hearing, and Review
Universal Citation: LA Admin Code III-1701
Current through Register Vol. 50, No. 9, September 20, 2024
A. General Policies
1. The purpose of this complaint procedure is
to provide an effective and efficient method by which students may resolve
their complaints with the commission staff under the jurisdiction of the
board;
2. the commission staff
shall prepare and provide a copy of the complaint procedure to each licensed
school; and
3. each school shall
include in either their catalog or enrollment agreement the following:
a. complaints relative to actions of school
officials may be made and must be in writing, addressed to the Louisiana Board
of Regents, Proprietary Schools Section, Program Administrator, P.O. Box 3677,
Baton Rouge, LA 70821-3677, 225/342-4253. Such complaints may be made only
after the student has unsuccessfully attempted to resolve the matter with the
school by having first filed a written and signed complaint with that school's
officials. Any student who wishes to review the student complaint procedure may
make a request for a copy of the procedure, in writing, to the Louisiana Board
of Regent,
B. Conciliation
1. Any student who believes
he/she has been aggrieved by actions of school officials shall first file a
written and signed complaint with school officials. School officials must
respond with a decision within 10 calendar days of the date of the
complaint.
2. No later than one
year from date of the last alleged grievance, the student may appeal the
decision of the school officials in writing to the commission staff at
Louisiana Board of Regents, Program Administrator, Proprietary Schools Section.
The student shall submit a copy of the original grievance with their
appeal.
3. Copies of this appeal
and notice of the complaint will be sent to the school and to the complainant.
A copy must also be retained in the commission staff files.
4. Upon receipt of the notice of appeal,
commission staff will request that the student and the school meet and discuss
the complaint in a conciliation effort or commission staff will independently
evaluate the appeal within 10 days after receipt of the notice.
5. If no amicable resolution is achieved via
a conciliation effort, either party may request, within seven days, a hearing
before the Advisory Commission on Proprietary Schools. Within five working days
following a request for a hearing, the commission staff shall send written
notice to the parties containing the following:
a. an explanation of the hearing procedures;
and
b. the date, time and place for
the hearing.
C. Hearing
1. A public hearing shall be held before the
commission. The parties shall be given 15 days notice in advance of the
hearing, including the time, place and nature of the hearing and a statement of
the alleged complaints to be the subject of the hearing.
2. The hearing shall be conducted in
accordance with the provisions of the Administrative Procedure Act;
D. Judicial Review. Either party may appeal to the Nineteenth Judicial District in accordance with the Administrative Procedure Act.
AUTHORITY NOTE: Promulgated in accordance with R.S. 17:3140.9.
Disclaimer: These regulations may not be the most recent version. Louisiana may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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