Iowa Administrative Code
Agency 605 - Homeland Security and Emergency Management Department
Chapter 10 - 911 Telephone Systems
Rule 605-10.14 - Minimum Operational and Technical Standards
Universal Citation: IA Admin Code 605-10.14
Current through Register Vol. 47, No. 13, December 25, 2024
(1) Each 911 system, supplemented with 911 surcharge moneys, shall, at a minimum, employ the following features:
a. ALI (automatic location
identification).
b. ANI (automatic
number identification).
c. Policy
routing function.
d. Each PSAP
shall provide two emergency seven-digit numbers arranged in rollover
configuration for use by telephone company operators for transferring a calling
party to the PSAP over the wireline network. Wireless calls must be transferred
to PSAPs that are capable of accepting ANI and ALI.
e. ANI and ALI information shall be
maintained and updated in such a manner as to allow for 95 percent or greater
degree of accuracy.
(2) 911 public safety answering points shall adhere to the following minimum standards:
a. The PSAP shall operate 7 days
per week, 24 hours per day, with operators on duty at all times.
b. The primary published emergency number in
the 911 service area shall be 911.
c. All PSAPs will maintain interagency
communications capabilities for emergency coordination purposes, to include
radio as well as land line direct or dial line.
d. Each PSAP shall develop and maintain a
PSAP standard operating procedure for receiving and dispatching emergency
calls.
e. The date and time of each
911 emergency call shall be documented using an automated call detail recording
device or other communications center log. Such logs shall be maintained for a
period of not less than one year.
f. Access control and security of PSAPs and
associated dispatch centers shall be designed to prevent disruption of
operations and provide a safe and secure environment of communication
operations.
g. PSAP supervision
shall ensure that all vendors whose normal activities may involve contact with
facilities associated with the 911 service are familiar with safeguarding of
facilities' procedures.
h.
Emergency electrical power shall be provided for the PSAP environment that will
ensure continuous operations and communications during a power outage. Such
power should start automatically in the event of power failure and shall have
the ability to be sustained for a minimum of 48 hours.
i. The PSAP shall make every attempt to
disallow the intrusion by automatic dialers, alarm systems, or automatic
dialing and announcing devices on a 911 trunk. If intrusion by one of these
devices should occur, those responsible for PSAP operations shall make every
attempt to contact the responsible party to ensure there is no such further
occurrence by notifying the party that knowing and intentional interference
with emergency telephone calls constitutes a crime under Iowa Code section
727.5. Those responsible for PSAP operations shall report persons who
repeatedly use automatic dialers, alarm systems, or automatic announcing
devices on 911 trunk lines to the county attorney for investigation of possible
violations of Iowa Code section 727.5.
j. Each PSAP shall be equipped with an
appropriate telecommunications device for the deaf (TDD) in accordance with 28 CFR §
35.162, July 26, 1991.
k.
PSAPs will have the capability to access translation services to help process
911 calls from non-English speakers.
l. Each PSAP shall adhere to NENA
STA-020.1-2020 or its subsequently updated equivalent.
(3) Originating service providers shall adhere to the following minimum requirements:
a. The PSAP and the 911 program manager shall
be notified of all service interruptions in accordance with 47 CFR Part 4.
b. The originating service
provider shall respond, within a reasonable length of time, to all appropriate
requests for information from the director, the department of public safety, a
joint 911 service board or operating authority and shall expressly comply with
the provisions of Iowa Code section 34A.8.
c. Originating service providers and MLTSs
must update and maintain the state ALI database with accurate information. When
delivering 911 calls, caller location must be provided in compliance with 47 CFR §
9.8, 47 CFR §
9.10, and 47 CFR §
9.15.
d. Access to the 911 entry point and next
generation 911 network shall be approved by the 911 program manager.
Originating service providers must provide the company name, address and point
of contact with their request. If the originating service provider utilizes a
third-party vendor, the vendor must provide this information listing the
vendor's customer's requested information.
Disclaimer: These regulations may not be the most recent version. Iowa may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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