Iowa Administrative Code
Agency 541 - MANAGEMENT DEPARTMENT
Chapter 12 - DAS CUSTOMER COUNCIL
Rule 541-12.7 - Powers and duties of DAS customer council
Current through Register Vol. 46, No. 19, March 20, 2024
(1) Approval of business plans. The DAS customer council, in accordance with Iowa Code section 8.6(15) "c"(1)(b)(i), reviews and recommends business plans. Business plans will include levels of service, service options, investment plans, and other information.
(2) Complaint resolution. The DAS customer council will approve the internal procedure for resolution of complaints in accordance with Iowa Code section 8.6(15) "c"(1)(b)(ii). The procedure will include, at a minimum, the following provisions:
(3) Rate setting. A majority of all voting council members will approve the rate methodology and the resulting rates for the services that the DAS customer council oversees. Rates will be established no later than September 1 of the year preceding the rate change. Established rates may be amended after September 1 upon recommendation by the department in consultation with DAS and upon affirmative vote by the DAS customer council.
(4) Biennial review. Every two years, the DAS customer council will review the decision made by the department that DAS be the sole provider of a service and make recommendations regarding that decision.