Iowa Administrative Code
Agency 17 - AGING, DEPARTMENT ON
Chapter 6 - AREA AGENCY ON AGING PLANNING AND ADMINISTRATION
Rule 17-6.10 - AAA procedures manual

(1) Establishing and maintaining information and assistance availability to ensure that older individuals within the PSA will have convenient access to services;

(2) Conducting periodic evaluations, which may include participant satisfaction surveys of activities carried out under the area plan;

(3) Furnishing appropriate technical assistance to providers of supportive services, nutrition services, or multipurpose senior centers;

(4) Establishment of a request for proposal process that includes methods of selection of providers and methods for award of grants or contracts under the area plan, including stipulations that all subcontractors comply with all applicable local, state and federal laws, rules or regulations, and, if applicable, all requirements for nonprofit entities;

(5) Resolving complaints by any aggrieved party directly affected by an action or omission of the AAA. AAA appeal procedures shall be in compliance with the relevant federal and state statutes, regulations and rules and shall contain at least the following procedures and time frames for complaint resolution:

(6) Ensuring confidentiality, so that no information about or obtained from an older individual is disclosed in a form that identifies the person without the person's informed consent;

(7) The assessment and monitoring methods for programs and subcontracts funded by the AAA. This shall include documentation of quarterly monitoring of performance and on-site assessment and report at least annually;

(8) Response to emergency or disaster situations;

(9) Development of methods by which priority for delivery of services is determined;

(10) Obtaining comments or suggestions from recipients about services provided by the AAA;

(11) Determination of an individual's eligibility for home-delivered nutrition services, including specific criteria established by the AAA for:

(12) Assurance that any facility housing a service will fully comply with all current federal, state or local health, fire, safety, sanitation, accessibility and licensure requirements;

(13) Methods of monitoring service providers to ensure their performance is in accordance with terms, conditions and specifications for funding, including length of funding period, and the use of project income and methods of providing service;

(14) If appropriate, offering ameal to individuals providing volunteer services during meal times on the same basis as meals are offered to eligible individuals;

(15) Offering a meal to nonelderly individuals with disabilities who reside at home with and accompany eligible older individuals to a meal site;

(16) Offering home-delivered meals to nonelderly individuals with disabilities when their elderly caregiver is eligible for a home-delivered meal;

(17) Increasing public education and awareness in the prevention of abuse, neglect and exploitation of older individuals;

(18) Identifying the public and private nonprofit entities involved in the prevention, identification, and treatment of abuse, neglect, and exploitation of older individuals and determining methods to respond to the needs of older individuals at risk; and

(19) Offering health promotion activities and information to eligible individuals.