Iowa Administrative Code
Agency 17 - Aging, Department On
Chapter 14 - Iowa Family Caregiver Support Program
Rule 17-14.9 - Quality Standards
Universal Citation: IA Admin Code 17-14.9
Current through Register Vol. 47, No. 13, December 25, 2024
(1) AAA staff requirements. Each AAA shall:
a. Evaluate the full-time equivalent for its
family caregiver program, considering current funding levels among other
factors, and shall staff the program to best meet the needs of the service
delivery area.
b. Employ or
contract for a designated family caregiver specialist with the following
demonstrated competencies:
(1) A bachelor's
degree in the human services field or an associate's degree in the human
services field and two years of employment in information and referral
positions, which may be substituted for a bachelor's degree. Family caregiver
specialists employed prior to April 1, 2009, are exempt from this
requirement.
(2) If the applicant
or prospective contractor does not have the certification required in
paragraph"a" of subrule 14.9(2), the applicant shall have
three years of prior employment in information and referral
positions.
(2)
Certification.
a. A family
caregiver specialist shall possess and maintain a current Certification for
Information and Referral (I&R) Specialists in Aging (CIRS-A) from the
Alliance of Information and Referral Systems at the time of employment or
contract; or
b. If employed on or
prior to April I, 2009, a family caregiver specialist shall obtain the
certification required in paragraph"a" of this subrule within
six months of April 1, 2009, or upon meeting eligibility requirements for
certification which include:
(1) At least one
year of employment in I&R for specialists with a bachelor's or higher
degree; or
(2) Two years of
employment in I&R for specialists with an associate's/community college
degree; or
(3) Three years of
employment in I&R for specialists with a high school diploma or
GED.
c. Part-time staff
and volunteers shall possess and maintain a CIRS-A.
(3)
Training. The family
caregiver specialist shall attend during the term of employment annual and
other family caregiver specialist training when provided by the
department.
(4)
Local
contract monitoring. The AAA shall utilize a system to monitor all
service providers' performance under the contract and promptly ensure that any
problems that arise are corrected. All contracts shall be created and monitored
under the provisions of
17-6.11
(231) or
17-5.15
(231), as applicable.
a. For the purposes of
this subrule, monitoring means any planned, ongoing, or periodic activity that
measures outcomes and ensures contractor compliance with the terms and
conditions of the contract and customer satisfaction and also ensures that the
contractor meets the needs of the caregiver
b. The AAA shall conduct caregiver
evaluations to determine the quality of services and goods provided, including
but not limited to customer satisfaction surveys, inspections, and evaluation
of goods and services provided.
c.
Monitoring activities shall include:
(1)
Periodic contact, including on-site visits, to maintain a continuous dialogue
with the contractor and to review progress on a regular basis.
(2) Requiring the contractor to submit
progress reports or other appropriate data based on predefined contract
criteria. These reports shall include documentation indicating where and how
moneys received were expended and results of caregiver performance evaluations
and customer satisfaction surveys.
(3) Reviewing the contractor's reports and
verifying the services provided to determine if those services adhere to the
contract. Substandard performance shall be identified and addressed
appropriately, up to and including cancellation of the contract. Any corrective
action shall be completed as soon as possible to maintain quality service to
the consumer
(4) Comparing contract
billings with the terms contained in the contract to ensure that costs or
payments are within contract parameters.
Disclaimer: These regulations may not be the most recent version. Iowa may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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