Iowa Administrative Code
Agency 141 - Ombudsman
Chapter 2 - Procedures
Rule 141-2.9 - Investigations
Universal Citation: IA Admin Code 141-2.9
Current through Register Vol. 47, No. 6, September 18, 2024
(1) Methods. The ombudsman may use any one or more of the following methods in conducting an investigation:
a. Review applicable laws,
rules, regulations, and policies;
b. Request a statement from an agency
providing reasons for taking an administrative action;
c. Make informal verbal or written inquiries
to an agency and other persons for assistance or information;
d. Take testimony from any person as provided
under rule 141-2.11 (2C).
e. Examine and copy records or documents of
an agency;
f. Enter and inspect
without advance notice any premises within an agency's control;
g. Attend administrative hearings or
proceedings;
h. Issue a subpoena to
compel a person to provide sworn testimony or to produce relevant records or
documents;
i. Hold private
hearings;
j. Convene a public
hearing as a forum to obtain public input or comment on a subject of general or
broad public concern;
k. Any other
method determined appropriate by the ombudsman.
(2) Ex parte communications. A communication or receipt of information by the ombudsman or any person in the course of an investigation shall not be considered an ex parte communication as described in Iowa Code section 17A.17.
(3) Status reports. The ombudsman shall report the status of an investigation to the complainant upon request of the complainant or whenever it is deemed appropriate.
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