Indiana Administrative Code
Title 68 - INDIANA GAMING COMMISSION
Article 18 - DISPUTE PROCEDURES
Rule 1 - Patron Dispute Procedures
Section 1-2 - Patron dispute process
Current through March 20, 2024
Authority: IC 4-33-4; IC 4-35-4
Affected: IC 4-33; IC 4-35
Sec. 2.
(a) The casino licensee shall attempt to resolve all patron disputes with the patron.
(b) If the casino licensee and the patron cannot resolve the dispute, the casino licensee must advise the patron of the patron's right to file a complaint with the commission. The complaint may be:
The casino licensee shall provide a patron with a complaint form upon request.
(c) The complaint shall contain, at a minimum, the following information:
The patron shall submit the complaint within five (5) business days of the incident that led to the patron dispute.
(d) The casino licensee shall respond to the commission regarding a patron complaint within the time period prescribed by the commission.