Indiana Administrative Code
Title 455 - DIVISION OF AGING
Article 2 - HOME AND COMMUNITY BASED SERVICES
Rule 9 - General Administrative Requirements for Providers
Section 9-5 - Quality assurance and quality improvement system
Universal Citation: 455 IN Admin Code 9-5
Current through September 18, 2024
Authority: IC 12-9.1-2-3; IC 12-10.5-2-2
Affected: IC 12-10
Sec. 5.
(a) A provider or its agent shall have a written internal quality assurance and quality improvement system that is as follows:
(1) Focused on the individual.
(2) Appropriate for the services being
provided.
(3) Ongoing and updated
at least annually.
(b) The system described in subsection (a) shall include at least the following elements:
(1) An annual survey of individual
satisfaction, in accordance with contract guidelines.
(2) Records of findings for annual individual
satisfaction surveys.
(3)
Documentation of efforts to improve service delivery in response to the surveys
of individual satisfaction.
(4) An
annual assessment of the appropriateness and effectiveness of each service
provided to an individual.
(5) A
written process for the following, if applicable:
(A) Analyzing data concerning the following:
(i) Reportable incidents.
(ii) Services provided.
(B) Developing and reviewing recommendations
to reduce the risk of future incidents.
Transferred from the Division of Disability and Rehabilitative Services ( 460 IAC 1.2-9-5) to the Division of Aging ( 455 IAC 2-9-5) by P.L. 153-2011, SECTION 21, effective July 1, 2011.
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