Indiana Administrative Code
Title 170 - INDIANA UTILITY REGULATORY COMMISSION
Article 6 - WATER UTILITIES
Rule 3 - Central Station Hot Water Heating Utilities
Section 3-15 - Bills

(a) Bills rendered periodically to consumers for hot water heating service shall show the number of square feet of radiation set, all flat rate charges, and the price per unit of service. On all bills which are computed on any other basis than a definite charge per unit of service, the other factors used in computing the bills shall be clearly stated so that the amount may be readily computed from the information appearing on the bill.

(b) The billing for all consumers having new heating installation or altered heating installation, shall be based upon the radiation set in the consumer's premises.

(c) Bills rendered to old consumers or to consumers whose radiation has not been altered shall be based upon the radiation set when the amount of radiation set is the correct amount as determined by inspection or test made by the utility subject to the approval of the commission.

(d) The total square feet of radiation set in any consumer's installation shall include in addition to the cast iron radiators, all exposed piping, indirect radiation and such other radiating surfaces which are not covered by suitable pipe covering.

(e) The consumer shall install storm sash strips or other equally effective protections to the doors and windows and keep them securely fastened in place and maintained so during the heating season so as to reduce the amount of radiation required and to conserve the heat.

(f) The company shall at all times exercise reasonable diligence in supplying water in sufficient amount and of such a temperature, as will reasonably heat the premises of the consumer, with all windows and other openings properly closed and maintained.

(g) The company shall furnish hot water in a sufficient quantity to heat the building to a temperature of not less than 70 degrees Fahr., when the outside temperature is zero degrees Fahr., and above provided that sufficient radiation be installed by the consumer to maintain the desired temperature.

(h) The consumer shall not in any manner change, divert or use the water circulating through said interior system and through said connections or permit the same to be so changed, diverted or used, and shall exercise at all times reasonable care for the protection of the utility's property on the premises and shall not install any additional radiation in said premises without the written consent of the utility, and properly identified authorized agents and employees of the utility shall have the right to enter at all reasonable hours upon the premises for the purpose of inspecting the interior system and connections; the consumer shall at all times keep the interior system and the building in good repair and condition at his own expense, and the outside openings properly closed so as to exclude the outside air in cold weather during the heating season; and the utility shall not be liable for any failure of circulation in the interior system nor for damage to person or property arising directly or indirectly from the furnishing of the heat on the premises or for defects in the interior system. However, controlling devices and shut-off valves located on the consumer's premises shall be installed at the expense of the consumer and maintained at the expense of the utility.

(i) The consumer shall prevent all persons other than the duly authorized representatives of the utility from making use of the shut-off cocks of the heating connections outside of the building; when the circulation is once established and the water turned on, such service shall not be discontinued except by an authorized representative of the utility; the utility may seal all drain valves between the heating system and the sewer.

(j) The utility is advised, in so far as it is possible to contract for service with no other party than the owner of the building to be heated.