Indiana Administrative Code
Title 170 - INDIANA UTILITY REGULATORY COMMISSION
Article 6 - WATER UTILITIES
Rule 1 - Standards of Service
Section 1-14 - Billing adjustments
Current through March 20, 2024
Authority: IC 8-1-1-3; IC 8-1-2-4
Affected: IC 8-1-2-34
Sec. 14.
Adjustment of Bills.
(A) Adjustments Due to Meter Error. If any service meter shall be found to have a percentage of error greater than that allowed in Rule 9 [ 170 IAC 6-1-9 ], the following provisions for the adjustment of bills shall be observed:
(B) Adjustment for Interruption of Service. In the event the customer's service is interrupted for a reason other than the act of the customer or the condition of customer controlled equipment, and the service remains interrupted for more than two (2) days after being reported or found to be out of order, appropriate adjustments or refunds shall be made to the customer. Each company shall file with the commission a tariff detailing the method and amount of refund in such cases.
(C) Other Billing Adjustments. All other billing errors, including incorrect tariff applications, may be adjusted to the known date of error or for a period of one year, whichever period is shorter.