Sec. 13.
Bills for Water Service.
(A) Bills rendered periodically to customers
for water service shall show at least the following information:
(1) The dates and meter readings of the meter
at the beginning and end of the period for which the bill is rendered and the
billing date,
(2) The number and
kind of units of service supplied,
(3) The billing rate code, if any,
(4) The previous balance, if any,
(5) The amount of the bill,
(6) The sum of the amount of the bill and the
late payment charge, if any,
(7)
The date on which the bill becomes delinquent and on which a late payment
charge will be added to the bill,
(8) If an estimated bill, a clear and
conspicuous coding or other indication identifying the bill as an estimated
bill,
(9) Printed statements and/or
actual figures on either side of the bill shall inform the customer of the
seventeen (17) day non-penalty period.
(10) An explanation, which can be readily
understood, of all codes and/or symbols shall be shown on the bill.
(B) Delinquencies.
(1) A utility service bill which has remained
unpaid for a period of more than seventeen (17) days following the mailing of
the bill shall be a delinquent bill.
(2) A utility service bill shall be rendered
as a net bill. If the net bill is not paid within seventeen (17) days after the
bill is mailed, it shall become a delinquent bill and a late payment charge may
be added in the amount of ten (10) percent of the first three (3) dollars and
three (3) percent of the excess of three (3) dollars.
(C) Estimated Billing. A water utility may
estimate the bill of any customer pursuant to a billing procedure approved by
the Commission or for other good cause, including, but not limited to: request
of customer; inclement weather; labor or union disputes; inaccessibility of a
customer's meter if the utility has made a reasonable attempt to read it; and
other circumstances beyond the control of the utility, its agents and
employees.
