Indiana Administrative Code
Title 170 - INDIANA UTILITY REGULATORY COMMISSION
Article 5 - GAS UTILITIES
Rule 1 - Standards of Service
Section 1-13 - Bills

(1) The dates and meter readings of the meter at the beginning and end of the period for which the bill is rendered and the billing date, and

(2) The number and kind of units of service supplied,

(3) The billing rate code,

(4) The previous balance, if any,

(5) The amount of the bill,

(6) The sum of the amount of the bill and the late payment charge,

(7) The date on which the bill becomes delinquent and on which the late payment charge will be added to the bill,

(8) If the bill is estimated, a clear and conspicuous coding or other indication identifying the bill as an estimated bill must be shown,

(9) Printed statements and/or actual figures on either side of the bill shall inform the customer of the seventeen (17) day non-penalty period,

(10) An explanation, which can be readily understood, of all codes and/or symbols shall be shown on the bill.

(1) A utility service bill which has remained unpaid for a period of more than seventeen (17) days following the mailing of the bill shall be a delinquent bill.

(2) A utility service bill shall be rendered as a net bill. If the net bill is not paid within seventeen (17) days after the bill is mailed, it shall become a delinquent bill and a late payment charge may be added in the amount of ten (10) percent of the first three (3) dollars and three (3) percent of the excess of three (3) dollars.

(1) A gas public utility may estimate the bill of any customer only for good cause. Good cause includes, but is not limited to: requests of customer; inclement weather; labor or union disputes; inaccessibility of a customer's meter, if the utility has made a reasonable attempt to read it; and other circumstances beyond the control of the utility, its agents, and employees.

(1) Each utility shall have and shall advise each applicant and customer of a policy and practice which allows applicant or customer to contract for a plan whereby the company averages the estimated bill over an extended period and balances the account at the end of that period.