Indiana Administrative Code
Title 170 - INDIANA UTILITY REGULATORY COMMISSION
Article 16 - CUSTOMER COMPLAINTS
Rule 1 - Customer Complaints
- Section 1-1 - Scope and applicability
- Section 1-2 - Definitions
- Section 1-3 - Customer dispute process; time periods
- Section 1-4 - Disputes; utility responsibilities
- Section 1-5 - Consumer affairs review of utility's proposed resolution; consumer affairs' responsibilities
- Section 1-6 - Request for commission review of consumer affairs decision
- Section 1-7 - Continuation of service during complaint process; payment of undisputed charges; disconnection for nonpayment; determining payment amount
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