Current through Register Vol. 48, No. 38, September 20, 2024
a) If a
carrier does not have sufficient information with which to determine whether a
payment is owed to the carrier or is in the proper amount, the carrier shall
notify the payer of the unidentified payment within 60 days after receipt of
the payment and request information that will enable the carrier to make the
determination. If the carrier does not receive the information requested within
90 days from the date of notice, the carrier may treat the unidentified payment
as a payment in fact of charges owing to it, except that following the 90-day
period, the regular claims procedure under this Part shall be
applicable.
b) Notice of
unidentified payment, overcharges, and duplicate payments not supported by
claims.
1) Notices shall be in writing and
clearly indicate that it is a final notice and not a bill.
2) Notice shall include:
A) The check number, amount, and
date;
B) The payer's name;
and
C) Any additional information
the carrier is able to provide, such as copies of any materials, invoices, or
letters sent with the unidentified payment.
3) The final notice also must inform the
payer that:
A) Applicable regulations allow
the carrier to conditionally retain the payment as revenue in the absence of a
timely response by the payer; and
B) Following the 90-day period the regular
claims procedure shall be applicable.
c) Multiple Carrier Claims
1) When a carrier that participated in a
transportation movement, but did not collect the transportation charges, finds
that an overpayment has been made, that carrier shall, within 10 days, notify
the collecting carrier.
2) When the
collecting carrier (whether single or joint-line) discovers or is notified by a
participating carrier that an overcharge or duplicate payment exists for any
transportation charge that has not been the subject of a claim, the carrier
shall create a file as if a claim had been submitted and shall record in the
file the date it discovered or was notified of the overpayment.
3) The carrier that collected the charges
shall then refund the amount of the overpayment to the person who paid the
transportation charges or to the person that made duplicate payment within 30
days from the date of the discovery or notification.
