Illinois Administrative Code
Title 92 - TRANSPORTATION
Part 1457 - HOUSEHOLD GOODS CARRIERS
Subpart F - CLAIMS FOR OVERCHARGES OR DUPLICATE PAYMENT
Section 1457.410 - Documentation of Claims
Current through Register Vol. 48, No. 12, March 22, 2024
a) Claims shall include the name of the claimant, the claims file number if any (see Section 1457.420 ), and the amount of the refund sought to be recovered. Claims for overcharge shall be accompanied by the original or a shipper-certified copy of the bills of lading and payment documents, unless the originals were not paper documents. Additional information may include, but is not limited to, the following:
b) Claims for duplicate payment shall be accompanied by the original or a shipper-certified copy of the bills of lading for which charges were paid and payment documents, unless the originals were not paper documents.
c) Not withstanding subsections (a) and (b) of this Section, the failure to provide sufficient information and documentation to allow a carrier to conduct an investigation and pay or decline the claim within the allowable time limitation shall not constitute grounds for disallowance of the claim. Rather, the carrier shall comply with Section 1457.415(c) to obtain the additional information required.