Illinois Administrative Code
Title 89 - SOCIAL SERVICES
Part 686 - PROVIDER REQUIREMENTS, TYPE SERVICES, AND RATES OF PAYMENT
Subpart A - PERSONAL ASSISTANTS
Section 686.30 - Annual Review of PA Performance
Universal Citation: 89 IL Admin Code ยง 686.30
Current through Register Vol. 48, No. 38, September 20, 2024
a) Pursuant to 686.10(k), annually, at the time of redetermination of the individual's eligibility, a Personal Assistant Evaluation (IL 488-2089) shall be completed, by the customer with assistance of the counselor, for each PA providing services through the Home Services Program (HSP).
b) PAs shall be evaluated based upon:
1) accuracy of
work (e.g., ranging from making many errors to few errors);
2) cleanliness of working area (e.g., ranging
from very untidy to exceptionally clean);
3) use of work time (e.g., ranging from very
wasteful to very efficient);
4)
responsibility (e.g., ranging from irresponsible to responsible);
5) attendance (e.g., ranging from frequently
absent or late to always prompt); and
6) attitude towards the customer (e.g.,
ranging from disrespectful to respectful).
c) The outcome of the evaluation shall be mediated by the counselor between the PA and the customer regarding any unresolved issues, up to and including replacement of the PA by the customer, if necessary.
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