Illinois Administrative Code
Title 89 - SOCIAL SERVICES
Part 650 - VENDING FACILITY PROGRAM FOR THE BLIND
Section 650.160 - Vending Facilities in Rest Area

Universal Citation: 89 IL Admin Code ยง 650.160

Current through Register Vol. 48, No. 38, September 20, 2024

a) It is the responsibility of the vendor to maintain customer complaint/refund cards in an easily accessible area for customer use. These cards shall be furnished to the vendors by DHS. These cards shall be returned to DHS by the customer at an address specified by DHS on the card. DHS shall contact the vendors, who will be responsible for refunding the money to the customer.

b) Whenever more than one complaint a day regarding the quality of services or goods, the activities of the vendor or return of lost monies at rest areas is made to DHS by vending customers, the vendor must make improvements in vending operations to reduce complaints to below the occurrence of one per day.

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