Illinois Administrative Code
Title 89 - SOCIAL SERVICES
Part 595 - CLOSURE OF A REHABILITATION CASE
Section 595.30 - Non-Rehabilitation Closure
Universal Citation: 89 IL Admin Code ยง 595.30
Current through Register Vol. 48, No. 12, March 22, 2024
A customer's case may be closed any time the counselor has determined that any of the following are present:
a) the customer is no longer interested in receiving services;
b) the customer cannot be located, is otherwise unavailable for services for an extended period of time, or has died;
c) the customer is determined ineligible. When ineligibility is determined, the counselor shall:
1) provide an opportunity
for full consultation with the customer;
2) inform the customer, in writing and by
other means if appropriate, of his or her ineligibility determination and the
reasons for the determination, and inform the customer of his or her appeal
rights (see Section
595.10
);
3) refer the customer to other
training or employment related programs that are part of the service delivery
system under the Workforce Innovation and Opportunity Act (
29 USC
3101 et seq.); and
4) review any ineligibility determinations
made after a period of trial work that the customer is incapable of achieving
an employment outcome, if requested by the customer, within 12 months and
annually thereafter. This review need not be completed when:
A) the customer has refused a
review;
B) the customer's
whereabouts are unknown; or
C) the
medical condition is rapidly progressing or terminal.
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