Illinois Administrative Code
Title 89 - SOCIAL SERVICES
Part 510 - APPEALS AND HEARINGS
Section 510.60 - Service Notice
Current through Register Vol. 48, No. 12, March 22, 2024
a) This Section applies to VR and HSP customers only.
b) When an individual applies for VR or HSP services from DHS-ORS, the individual must be informed that DHS-ORS notifies customers whenever it denies, modifies or terminates a service or services, if not mutually agreed upon, and of the right to action within 60 calendar days after a request for an application. DHS-ORS must send the customer a service notice at least 15 working days before the effective date of the action.
c) Any action mutually agreed upon must be so documented in the customer's case file.
d) The service notice must:
e) For issues related to the disposition of services during the hearing process, the customer must be advised that DHS-ORS will continue to provide the disputed services until DHS-ORS final decision has been rendered unless:
f) A service that is the subject of an appeal will not continue if the change is:
g) In no event will a disputed service continue past the ending date on the Individualized Plan for Employment (IPE) for VR and Community Residential Services for the Blind and Visually Impaired (CRSBVI) customers unless the customer and counselor agree to an extension IPE to be in effect pending the outcome of the hearing.