Illinois Administrative Code
Title 89 - SOCIAL SERVICES
Part 326 - PLANNING FOR STATEWIDE RESOURCE ALLOCATION
Section 326.7 - Department Evaluation Responsibilities
Universal Citation: 89 IL Admin Code ยง 326.7
Current through Register Vol. 48, No. 12, March 22, 2024
a) The Department will establish and conduct a program to evaluate the efficiency and effectiveness of its services. Program Evaluation activities will include:
1)
periodic and systematic evaluation of direct and purchase of services programs
to assess results and outcomes and to recommend plans of corrective action for
service improvement;
2) annual
review of service programs to identify exceptional program deficiencies and
outstanding achievements which require in-depth evaluation and
analysis;
3) monitoring to identify
emerging service program deficiencies and problems in order to develop the
basis for immediate and long-range plans of corrective action;
4) development of program standards and
performance indicators to evaluate the quality of programs, including service
delivery. Program standards and performance indicators will be applied both to
services which are provided directly by the Department and which are purchased
from other providers in order to evaluate their effectiveness and efficiency in
achieving planned results;
5)
analyses of the projected benefits, problems, opportunities, and the efficiency
and effectiveness of planned program initiatives in order to assist management
in making decisions on resource allocation and service
administration.
b) The Department's evaluation program, program performance indicators, program standards, and major programmatic achievements will be discussed annually in the Human Services Plan.
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