Illinois Administrative Code
Title 89 - SOCIAL SERVICES
Part 270 - ADULT PROTECTION AND ADVOCACY SERVICES
Subpart B - LONG TERM CARE OMBUDSMAN PROGRAM
Section 270.158 - Grievances Against an Ombudsman Related to the Performance of Duties
Universal Citation: 89 IL Admin Code ยง 270.158
Current through Register Vol. 48, No. 38, September 20, 2024
a) Policies and procedures establish a grievance process for the receipt and review of grievances regarding the determinations, actions or inactions of an Ombudsman and representatives of the Office in accordance with 45 CFR 1324.11(e)(7) (2016).
b) Grievances are to be submitted in writing to the following:
1)
Grievances about an Ombudsman employed by a Provider Agency shall be directed
to the Regional Ombudsman;
2)
Complaints about a Regional Ombudsman or State Ombudsman staff shall be
directed to the State Ombudsman;
3)
Complaints about the State Ombudsman shall be directed to the Director of the
Department.
c) The grievance shall be investigated and a written response issued to the complainant.
d) The grievance process shall include an opportunity for reconsideration of a final determination.
e) The decision to refuse, suspend or remove certification of an Ombudsman may be reconsidered by the State Ombudsman.
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