Illinois Administrative Code
Title 89 - SOCIAL SERVICES
Part 240 - COMMUNITY CARE PROGRAM
Subpart B - SERVICE DEFINITIONS
Section 240.240 - Information and Referral
Universal Citation: 89 IL Admin Code ยง 240.240
Current through Register Vol. 48, No. 12, March 22, 2024
Information and Referral service is defined as assistance to participants to enable them to gain access to appropriate services and to receive services.
a) Service components of information and referral include:
1) A brief assessment of the participant's
needs to facilitate appropriate referral to and follow-up with community
resources;
2) Assisting
participants in applying for benefits provided by federal, state and local
agencies;
3) Follow-up to ensure
that participant was linked to community-based services and supports;
4) Information and referral may also
encompass program-related public information efforts.
b) Unit of Service
One unit of Information and Referral service is 1 incoming telephone call received by the professional information and referral staff.
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