Illinois Administrative Code
Title 89 - SOCIAL SERVICES
Part 230 - OLDER AMERICANS ACT PROGRAMS
Subpart E - GRIEVANCES, APPEALS, AND HEARINGS
Section 230.410 - Grievances and Appeals to the Area Agency on Aging
Universal Citation: 89 IL Admin Code ยง 230.410
Current through Register Vol. 48, No. 38, September 20, 2024
a) The Area Agency on Aging (AAA) shall have a grievance and appeal process that includes the following:
1) Pursuant to
42
USC 3027(a)(5)(B), the AAA
shall have written grievance procedures for an older individual who is
dissatisfied with, or denied, services under an area plan; and
2) Pursuant to
42
USC 3027(a)(5)(A), the AAA
shall have written appeal procedures for a service provider whose application
to provide services under an area plan is denied or whose subgrant or contract
with the AAA under an area plan is suspended, terminated, or not
renewed.
b) Minimum requirements for all grievance and appeal procedures before the AAA include the following:
1) An older individual or the
individual's representative may make a complaint to the AAA in either oral or
written form. The AAA shall document the oral complaints in writing;
2) The AAA shall investigate the complaint
and act to resolve the matter; and
3) The AAA shall respond in writing within 30
calendar days after receipt of the complaint. The written response shall
include:
A) The date the complaint was
received;
B) The nature of the
complaint or adverse action and relevant dates;
C) All actions taken to resolve the
complaint; and
D) Notice of the
right to appeal to the Department, if any.
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