Illinois Administrative Code
Title 89 - SOCIAL SERVICES
Part 117 - RELATED PROGRAM PROVISIONS
Section 117.12 - Client Training Brochure for the Electronic Benefits Transfer (EBT) System
Universal Citation: 89 IL Admin Code ยง 117.12
Current through Register Vol. 48, No. 12, March 22, 2024
a) A Client Training Brochure will be provided to all cash and food stamp applicants.
b) Clients will be provided instructions including, but not limited to:
1) the appropriate use and security of the
EBT card and Personal Identification Number (PIN);
2) client liabilities for benefit
loss;
3) information on transaction
limitations and charges;
4) client
responsibility for reporting loss or theft of the EBT card and to whom and how
such reports should be made;
5)
information on the services available from the Client Help Desk;
6) proper care and protection of the EBT
card;
7) replacement card policy;
and
8) how to report problems with
the EBT card or EBT system equipment.
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