Illinois Administrative Code
Title 89 - SOCIAL SERVICES
Part 10 - GENERAL ADMINISTRATIVE PROVISIONS
Subpart B - RIGHTS AND RESPONSIBILITIES
Section 10.390 - Request for Case Transfer
Universal Citation: 89 IL Admin Code ยง 10.390
Current through Register Vol. 48, No. 38, September 20, 2024
a) Once an applicant is determined eligible for assistance, he or she has a right to request to have the case transferred to another local office for his or her convenience, based upon one of the following factors:
1) the location of his or her
employer;
2) the location of his or
her child care provider;
3) access
to reliable transportation; or
4)
the location of a social service provider that he or she sees on a regular
basis.
b) Within five business days after the request for transfer, the local office will transfer the case, assign a caseworker, make appropriate entries in the computer system, and issue a written notice to the recipient per Section 10.270.
c) The location of the case may be reconsidered, based upon the criteria in this Section, per the recipient's request or at the time of redetermination of eligibility.
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