Illinois Administrative Code
Title 89 - SOCIAL SERVICES
Part 10 - GENERAL ADMINISTRATIVE PROVISIONS
Subpart B - RIGHTS AND RESPONSIBILITIES
Section 10.235 - Case Records
Universal Citation: 89 IL Admin Code ยง 10.235
Current through Register Vol. 48, No. 38, September 20, 2024
a) The case record is a business record and shall constitute an official record of the Department concerning clients.
b) A case record shall be established for each applicant and maintained for each recipient.
c) The case record shall indicate the basis for approval or denial of the application.
d) A case record shall be established and maintained for each applicant and participant in the food stamp program. A separate food stamp case record shall be maintained for each non-assistance household.
1) For assistance households, the
food stamp record shall be maintained in an isolated section of the regular
income maintenance case record.
2)
The case record shall be documented to support eligibility, ineligibility and
benefit level determination. When verification is needed to resolve
questionable information, the case record shall indicate the reason the
information was considered questionable and what documentation was used to
resolve the questionable information. The case record shall also indicate the
reason why an alternate source of verification was needed.
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