Illinois Administrative Code
Title 83 - PUBLIC UTILITIES
Part 770 - OPERATOR SERVICE PROVIDERS
Section 770.20 - Standards of Service
Current through Register Vol. 48, No. 52, December 27, 2024
a) Each provider of operator services shall:
b) Each aggregator, person, or entity owning or controlling the telephone instrument shall post the following on or near the telephone instrument, in plain view of consumers:
c) Each aggregator shall ensure by contract or tariff that each of its telephones presubscribed to a provider of operator services allows the consumer to use "800", "950", and equal access code numbers (for example, "10XXX 0+") to obtain access to the provider of operator services desired by the consumer.
d) Access to carriers via equal access codes shall be provided to consumers where equal access is available, according to the unblocking requirements in Section 770.30 of this Part.
e) All 9-1-1 telephone calls shall be directed to the network as dialed.
f) Upon receipt of any emergency telephone call, a provider of operator services shall immediately connect the call to the appropriate emergency service of the reported location of the emergency, if known, and, if not known, of the originating location of the call.