Illinois Administrative Code
Title 83 - PUBLIC UTILITIES
Part 756 - TELECOMMUNICATIONS RELAY SERVICES
Subpart D - OVERSIGHT AND REVIEW
Section 756.305 - Advisory Council Rights

Universal Citation: 83 IL Admin Code ยง 756.305

Current through Register Vol. 48, No. 38, September 20, 2024

a) ITAC and the telecommunications carrier shall serve notice of all filings, reports, or other information pertaining to the relay service provided to the Commission on the chairperson of the Advisory Council.

b) Upon the receipt of complaints concerning the relay service, the system provider, ITAC or the telecommunications carrier staff shall inform the complainant that if the complainant remains dissatisfied in the complainant's dispute, the complainant may contact the Advisory Council. The system provider, ITAC, or the telecommunications carrier staff shall provide the complainant with the name, telephone number and business address of designated members of the Advisory Council and inform the recipient that the Advisory Council may be able to aid the complainant in the complainant's dispute.

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