Illinois Administrative Code
Title 83 - PUBLIC UTILITIES
Part 735 - PROCEDURES GOVERNING THE ESTABLISHMENT OF CREDIT, BILLING, DEPOSITS, TERMINATION OF SERVICE AND ISSUANCE OF TELEPHONE DIRECTORIES FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS IN THE STATE OF ILLINOIS
Section 735.200 - Commission Complaint Procedures
Current through Register Vol. 48, No. 38, September 20, 2024
a)
b) Upon receipt of the informal complaint, the Consumer Affairs Division shall:
c) If the Consumer Affairs Division is unable to resolve the complaint to the satisfaction of the parties or if the party complained of fails to respond to the Consumer Affairs Division, any party may file a formal complaint in accordance with the Commission's Rules of Practice, 83 Ill. Adm. Code 200 (General Order 154).
d) Service shall not be discontinued for the reason which is the subject of the complaint during the pendency of any proceeding (formal/informal) before the Commission pursuant to the provisions of this Section so long as the customer has complied with the provisions of Section 735.190(d).