Current through Register Vol. 48, No. 38, September 20, 2024
a)
Notification
1) Each local exchange carrier shall
inform the Commission by telephone or by e-mail of any service interruption
exceeding 30 minutes' duration caused by a complete or partial central office
failure or complete or partial isolation of an exchange due to toll circuit failure,
including cut cables. A reportable outage is any one of the following occurrences
with a duration, unless otherwise specified, of at least 30 minutes affecting more
than 50% of the customers and affecting more than 100 access lines in the affected
exchange:
A) Toll isolation;
B) Loss of dial tone;
C) Isolation of one or more end offices or
host/remote clusters from 9-1-1 service;
D) Loss of ANI/ALI processing;
E) Simplex conditions exceeding 5 days.
2) The notification shall be made via
telephone call to (217)558-6166 or by e-mail to the outage notification e-mail
address posted on the Commission's website and shall consist of the following
information:
A) Affected Area Code/Prefix
B) Exchange Name
C) Company Name
D) Cause of Interruption
E) Outage Date and Time
F) Restoral Date and Time
G) Effect on 9-1-1 Service
H) Name and Number of Person Reporting the Service
Interruption.
3) Written
Report
A follow-up written report shall be filed within 30 days, either
via U.S. Postal Service, facsimile or e-mail.
4) All outages affecting 9-1-1 services shall be
reported in accordance with 83 Ill. Adm. Code 725, Standards Applicable to 9-1-1
Emergency Systems.
b)
Whenever it is necessary to interrupt customer service for the purpose of working on
the distribution system or central office equipment, the work should be completed
with minimal customer impact. The local exchange carrier shall use reasonable
efforts to notify in advance public service customers (e.g., 9-1-1 entities, police,
fire, hospitals) it reasonably believes may be most seriously affected by the
interruption. Any customer credits for interrupted service shall be made pursuant to
83 Ill. Adm. Code 732.
