Illinois Administrative Code
Title 83 - PUBLIC UTILITIES
Part 730 - STANDARDS OF SERVICE FOR LOCAL EXCHANGE TELECOMMUNICATIONS CARRIERS
Subpart E - STANDARDS OF QUALITY OF SERVICE
Section 730.505 - Operator Handled Calls
Universal Citation: 83 IL Admin Code ยง 730.505
Current through Register Vol. 48, No. 38, September 20, 2024
When an operator is notified by a customer that he has reached a wrong number, has been cut off, or has experienced poor transmission, the operator shall arrange for credit, except in cases where fraudulent activity is demonstrable.
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