Illinois Administrative Code
Title 83 - PUBLIC UTILITIES
Part 411 - ELECTRIC RELIABILITY
Subpart D - ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY
Section 411.345 - Categorical Questions

Universal Citation: 83 IL Admin Code ยง 411.345

Current through Register Vol. 48, No. 38, September 20, 2024

a) For the categorical questions in the results of the customer satisfaction survey, the following descriptive statistics shall be included:

1) The number and percent of responses and non-responses;

2) The number and percent of responses in each category;

3) The modal response; and

4) A ranking of the responses from the most frequent to the least frequent.

b) Non-demographic categorical questions shall also be cross-tabulated with demographic questions to show how respondents in different categories answered the questions, including the number and percent of responses in each demographic category.

c) Statistically significant cross-tabulated statistics describing responses by income shall present the income as the income per household. Jurisdictional entities shall only report relationships with a statistically significant correlation of, and/or differences of, .5 or higher at the .05 probability level.

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