Illinois Administrative Code
Title 83 - PUBLIC UTILITIES
Part 411 - ELECTRIC RELIABILITY
Subpart D - ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY
Section 411.305 - Customer Survey Requirements

Universal Citation: 83 IL Admin Code ยง 411.305

Current through Register Vol. 48, No. 38, September 20, 2024

a) The survey addresses the following topics:

1) Residential and non-residential screening;

2) Overall satisfaction;

3) Reliability performance;

4) Customer service performance;

5) Understanding of services;

6) Tree-trimming performance;

7) Billing; and

8) Demographics and firmographics.

b) The research objectives for these surveys are to provide the Commission with basic knowledge about:

1) Consumer understanding of electric delivery services and prices for residential, commercial and industrial consumers for each utility;

2) Consumer satisfaction with electric delivery services and reliability; and

3) Changes in understanding and satisfaction over time for residential and non-residential consumers and within subgroups.

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