Illinois Administrative Code
Title 83 - PUBLIC UTILITIES
Part 411 - ELECTRIC RELIABILITY
Subpart D - ELECTRIC SERVICE CUSTOMER SATISFACTION SURVEY
- Section 411.300 - Purpose of Subpart D
- Section 411.301 - Definitions Used in Subpart D
- Section 411.305 - Customer Survey Requirements
- Section 411.310 - General Characteristics of the Customer Survey
- Section 411.315 - Survey Implementation
- Section 411.320 - Format for Results of the Customer Satisfaction Survey
- Section 411.323 - Raw Data
- Section 411.325 - Survey Parameters
- Section 411.330 - Categories of Responses for Survey Questions
- Section 411.332 - Descriptive Statistics
- Section 411.335 - Rating Questions
- Section 411.340 - Yes/No Questions
- Section 411.345 - Categorical Questions
- Section 411.350 - Data Comparisons
- Section 411.355 - Tracking the Results of the Customer Satisfaction Survey
- Section 411.360 - Executive Summary
- Table A - Causes of Interruptions
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