Illinois Administrative Code
Title 77 - PUBLIC HEALTH
Part 940 - LANGUAGE ASSISTANCE SERVICES CODE
Section 940.140 - Complaints
Universal Citation: 77 IL Admin Code ยง 940.140
Current through Register Vol. 48, No. 12, March 22, 2024
a) A person who believes that the Act or this Part may have been violated may submit a complaint to the Department. The complaint may be submitted in writing, by telephone, or in person.
b) A health care facility shall be provided an opportunity to resolve the complaint through an informal resolution process. (Section 16 of the Act)
c) The Department shall determine the validity of complaint by means of a complaint verification process (Section 16 of the Act) that includes:
1) Reviewing the
allegations of the complaint to determine whether the allegations concern a
violation of one or more Sections of the Act;
2) Reviewing the health care facility's
policies or procedures to determine whether the policies and procedures are in
compliance with the Act;
3)
Reviewing statements or written communication from residents or patients,
facility staff, or others to determine whether such statements or communication
supports that the health care facility is not in compliance with the Act;
and
4) Observing actions of the
health care facility to determine any noncompliance with the Act.
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